Privacy Policy

Information collected automatically

Our hosting infrastructure may record technical information such as IP address, browser type, requested pages, timestamps and error logs. We also use Google Analytics to understand aggregated site usage, including page views, device categories and referral sources.

We also keep an anonymous daily count of clicks on links to a venue or booking site (such as its map, website, WhatsApp or booking link), so we can tell each venue how many readers we sent. The count uses no cookies and stores no IP address, browser details, identifier or anything else about you. Like a server log, it records only the page, the type of link, the date and whether the screen was phone- or desktop-sized.

Information you provide

If you contact us by email, we receive the address and information you choose to send. We use it to answer the request, investigate a correction or discuss a business inquiry.

Newsletter

If you sign up for our newsletter, we keep your email address, the page where you signed up and the date. We use them only to send you our Bali travel newsletter and to keep a record of your consent.

Your address is stored in our own database. Once we start sending, our email provider, MailerLite, will also hold it to deliver the newsletter. We never sell your address or share it with anyone other than MailerLite.

We collect it only with your consent, under Indonesia's Personal Data Protection Law (UU PDP, Law No. 27 of 2022). To unsubscribe or have your address deleted, email us at thebaliguideline@gmail.com or, once sending starts, use the unsubscribe link in any newsletter email.

Ask Kulkul

When you ask Kulkul a question, we store the question without any identifier: no name, IP address, browser details or cookie. Your IP address is held in memory for up to a day only to apply the daily question limit; it is never stored or logged. We keep the question, with the pages it matched and the date, to improve answers.

To write the answer, your question and extracts from our guides are sent to Anthropic, the company that makes the Claude AI model. Anthropic processes them under its own privacy policy. Please don't type personal information, such as your name, email address, phone number or booking details, into Ask Kulkul.

Add from a post

Text you paste is matched against our listings and isn't stored. A screenshot you upload is sent to Anthropic to read the place names, under Anthropic's own privacy policy, and isn't stored by us.

Cookies and external services

Analytics and external providers may use cookies or similar technologies according to their own policies. Booking, map, social-media and affiliate links take you to third-party services that control their own data practices.

Use and retention

We use collected information to operate, secure and improve the site, measure readership and respond to messages. We retain information only as long as reasonably needed for those purposes or legal obligations.

Your questions

For a privacy question or request concerning information you sent to us, use the details on our Contact page. Please include enough context for us to identify the relevant correspondence.